Scuba Diving on the World's 2nd Largest Barrier Reef!

 Cancellation by Customer:

• Once a booking is confirmed, we do not accept cancellations or provide refunds.
• This policy is in place because we allocate crew, provision the boat, and purchase marine park tickets in advance to ensure a smooth and enjoyable experience for our customers.

Cancellation by the Company:

• If the company needs to cancel a trip due to unforeseen circumstances such as extreme weather conditions or mechanical issues, customers will be notified as soon as possible.
• They may choose to reschedule their trip for another available date.
• Customers will receive a full refund if they cannot adjust their schedule due to imminent departure.

No-show Policy

Customers who fail to show their scheduled trip without prior notification will not be eligible for a refund.

Refund Process

• Refunds will be processed using the same method of payment used for the booking.
• Please allow up to 7-10 business days for the refund to reflect in your account.

Changes to Booking

Changes to bookings, including rescheduling, are subject to availability and must be made at least 48 hours before the scheduled trip departure time.

Contact Information

For cancellations, rescheduling, or any inquiries regarding the trip cancellation policy, please contact us at 011-501-610-0226.

Force Majeure

The company shall not be liable for any failure or delay in performing its obligations under these terms if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, or governmental actions.

By booking a trip with us, you agree to abide by the terms of our cancellation policy. We appreciate your understanding and cooperation.